Data deletion

Delete your account in the app

• Open Clara and go to Settings.
• Open Account and choose Delete account.
• Review what deletion means and confirm the request.
• Clara disables access and starts deletion of the data associated with the account.

Request deletion by email

Email privacy@getclara.co.uk from the address linked to the account. JEMA Software Ltd may ask for proportionate information to verify identity before acting.

What is deleted

Deletion covers account and profile data, connected-account records, imported balances and transactions, budgets, categories, recurring-payment records, Ask Clara history and other Clara content associated with the account.

It also removes stored open-banking connection records. You may separately revoke access through your bank. Deleting Clara does not cancel an Apple subscription; cancel that in Apple ID subscription settings.

Deletion timeline and exceptions

Personal data is removed or irreversibly anonymised from active systems within 30 days. Encrypted backups and technical logs expire on rolling schedules and are not returned to active use except for disaster recovery. [OWNER: confirm the configured backup and log expiry periods before approval].

A limited record may be retained where required by law or reasonably needed for fraud prevention, security or a dispute. It remains restricted and is deleted when that reason ends.

Waitlist deletion

Use the unsubscribe link in any Clara launch email or contact privacy@getclara.co.uk. Unsubscribing stops marketing; a minimal suppression record may be retained so the address is not added back accidentally.